|
Uniprise® is a global health and wellness care benefits
management, consulting, administration and technology services and outsourcing
company. It is part of the UnitedHealth Group Commercial Markets Group,
with adjusted revenues of US $19.02 billion as of March 31, 2008.
- Reported first quarter 2007 revenues of US $10.05B as
of March 31, 2007.
- Reported second quarter 2007 revenues of US $10.05B as
of June 30, 2007.
- Reported third quarter 2007 revenues of US $10.08B as
of September 30, 2007.
- Reported fourth quarter 2007 revenues of US $10.10B
as of December 31, 2007.
We are committed to delivering innovation, advancing
health care, delivering a personalized consumer experience and maximizing
your health care investment. Uniprise collaborates with large
and sophisticated companies to help them deliver effective and efficient
health care benefits programs to their employees. Together with
America’s leading employers, Uniprise is working to make health care
work better: improving access, quality, transparency, usability
and affordability.
Today, Uniprise manages benefits for over 450 employers, representing
some 12 million individuals. We have extensive relationships with over
half of the Fortune 100. Our commitment to client satisfaction strengthens
and extends our relationships. Our client retention rate is 97% and the
average length of client relationship is 14 years.
As part of our ongoing research, we asked Uniprise customers about the
key drivers for their health benefit plan designs and compared the information
against a broader independent employer survey. Not surprisingly, controlling
costs is still universally the #1 issue. However, according to this survey,
40% of large employers recognize the importance of better employee health
and wellness, and engaging them in their own care, to help improve their
health and lower future costs.
Why is Uniprise best equipped to help today’s large businesses solve
those problems?
The UnitedHealth Group of companies are recognized for our innovation.
Today, that innovation includes being able to integrate clinical, behavioral,
financial, administrative and claims data into a consumer centric view.
This perspective helps us identify more and more opportunities to better
control costs, promote proactive health and wellness, and engage consumers.
We recently developed the 2008 Uniprise “Value Story” - our lingo for
deeply reaching out to customers and throughout our organization (sales,
product, client account teams and executive management) to extract our
essence and value. What makes us different than other insurers? What results
make that “difference” meaningful to our key stakeholders and their members?
Insights. Innovation. – What drives our ability to deliver?
- Healthier workforce,
- Lower costs,
- Engaged consumers, and….
- Partnering for performance.
Key Points1:
- Our data-mining expertise: With 25 million members,
and a culture of innovation, we provide customers new and insightful
solutions.
- Network: 99.6% of our participating hospital network
remains under contract or renews annually without notice or disruption.
97% of the U.S. population has access to our providers.
- UnitedHealth Premium®: Savings from redirection to
this quality and efficiency focused designation program average 22%.
- Clinically Integrated Networks: A significant impact
on cost drivers of the delivery system.
- Inpatient – reduces targeted hospitalization costs and length
of stay by 3-5%
- Radiology – ~ 21% reduction in utilization or redirection
to lower intensity service.
- Oncology – one example includes a 12% decline in use of a
drug costing as much as $100,000 per treatment.
- Spine disorders – 7-10% savings in chiropractic spine care
costs.
- Cardiology – 22% increase in referrals by Primary
Care Physicians also receiving a follow-up visit by network
medical directors to reinforce the importance of the program.
- Personal Health Support: 5% higher utilization of
preventive care, and overall lower medical costs.
- Customer engagement: 93% of members who spoke with
their designated nurse coach remembered his/her name and phone number
months later. We apply our consumer engagement model to all our members.
- Reduced costs: costs per member decreased up to 5% against
2003 baseline, based on a study over a 3 year time period, with over
2 million members.
- Clinical Outcomes Value Report (COVR): a comprehensive
assessment of activities and interventions which provides meaningful
financial value and ROI for the employer.
- Consistently performing below Industry trend:

- Unique technologies improve service: a
new level of support with the help of sophisticated technologies and
our Rapid Resolution Experts who have additional expertise and authority
so that 92% of questions are resolved on the first call.
- Personalization increases activation: We
reach out to consumers through personalized health messaging that
includes ways they can improve their health, achieve value or savings,
and better utilize the health care system.
- Message options: Not every member wants to
receive messages the same way, so we offer many options including
the Web, e-mail, the personal health record, and our health statements.
- Simplicity with Real Time Adjudication: Uniprise
members will enjoy the convenience of immediate claims processing,
right at the provider location; this will reduce wait time and increase
the accuracy of claim payments – a best practice in the industry.
A Commodity Business?
Are all health care companies alike? Clearly not. At Uniprise, we have a tradition
of innovation that’s helping us find new, exciting ways to help our customers
and their employees control costs, deploy smarter solutions and create a healthier
more engaged workforce. We use the information we collect every day to drive
new strategies and refine our execution and delivery.
* Revenues for Q107, Q207, Q307, Q407 and full year
2007 were $10,062, $10,049, $10,083, $10,104 and $40,288 for Commercial
Markets (UnitedHealthcare and Uniprise); $7,026, $6,791, $6,365, $6,278,
and $26,460 for Ovations, and $978, $1,128, $1,155, $1,190 and $4,451
for AmeriChoice, respectively.
1Based on internal data.
|
 |