UnitedHealthcare National Accounts Consultant Webinar Series

Dirk McMahon is Chief Operating Officer of UnitedHealthcare.

Since joining UnitedHealthcare in 2003 he has held various management positions in information technology and operations, and most recently held the positions of Chief Financial Officer and Chief Information Officer of UnitedHealthcare.

Prior to joining UnitedHealthcare, Dirk was head of airport operations worldwide for
Northwest Airlines.

He holds a BS degree in Finance from Marist College and an MBA in Finance from the University of Notre Dame.

Judith Perlman
Vice President Business Process and Quality Management

Judy Perlman, VP Business Process and Quality Management, is responsible for Customer Audit Management, Operations Quality Measurement and Remediation, End to End Process based Scorecards, Process Improvement leveraging Six Sigma tools and techniques and overall Program management for E2E Claims and E2E OnBoarding processes. Judy has broad Corporate, Strategic and Financial Management Experience which is based on her 28+ years of industry experience. Specifically, her operational experience in Underwriting, Sales, Operations and Finance combined with systemic thinking and process optimization have enabled her to provide end to end process improvement recommendations in a number
of organizations, including her most recent employer, United Healthcare. Judy joined UnitedHealthcare about five years ago after working with PricewaterhouseCoopers where she focused on Quality and Process Improvement initiatives.