Personal Health Support is a unique program for individuals who are living with a chronic condition or dealing with complex health care needs. We provide a high level of support, educational tools, and telephone access to a registered nurse who is assigned to employees and their families. They can tell employees more about the benefits available to them, offer information about a wide range of health issues and direct them to UnitedHealth Premium^® and Centers of Excellence network physicians and facilities. The nurse may also discuss and refer to our disease management services. These resources can help individuals better manage chronic conditions such as diabetes and asthma, or other serious illnesses, including cancer.

UnitedHealth Premium^® Designation Program and Hospital
Comparison Program
We provide quality, efficiency and cost information for primary, specialty and hospital-based care to support individuals in making informed decisions throughout their continuum of care.

UnitedHealth Premium Designation Program
Physicians are designated across 19 care specialties that include primary and specialty care. Two specialties will be added March 2007 for a total of 21. The program is currently available in 54 markets and will be in 75 markets in March 2007 and over 100 markets by late 2007/early 2008. It also designates cardiac specialty centers which are available nationally.  Currently there are over 275 cardiac hospitals designated in 37 states and in 81 markets.  Physicians and facilities are measured on compliance with externally developed, national consensus-based guidelines for quality care and are also measured for efficiency of care. They must first meet the quality standards before being reviewed for efficiency. Physicians and cardiac facilities can either receive a one star designation for Quality Care or two stars for Quality-and-Efficiency of care.

UnitedHealth Premium Hospital Comparison Program
Hospital comparisons are provided for 54 inpatient procedures in about 150 markets. Hospitals are assessed based on hospital- and condition-specific quality using a three-star scale. Cost information is assessed and categorized as below market average, average and above market average. A cost range for a procedure at a specific hospital is also included.

• Incentive tracking and management available with or without a custom program
• Basic incentives available to employers of any size
• Packages allow increasing flexibility
• Gift cards for employers with > 750 members
• Available for Health Assessments, Online and Telephonic Health Coaching and other activities
• Incentive report provides earned/redeemed values
• Personal reward total and fulfillment status is always in view

Online Health Assessment and Report
Our integrated Health Assessment survey helps UnitedHealthcare customers take a 360 degree look at their overall health. After completing the survey, they will receive a Personalized Report offering suggestions on how to make healthier lifestyle choices. They will also get personalized messages and tips based on the data they entered. High risk members will be referred to other clinical programs as necessary.

24/7 Nurse Line^sm
Our toll-free line provides 24/7 access to registered nurses for help with health related questions, and personal or family-related concerns. Callers meeting certain clinical criteria receive follow up calls from nurses for triage to other clinical programs.