UnitedHealthcare National Accounts

home > products & services > wellness solutions

Wellness Solutions

Our overall goal is to partner with employers for optimal performance by using our insights and innovation to engage consumers in their health care no matter where they fall on the health care continuum – staying healthy, getting healthy, or living with illness – to ultimately drive a healthier workforce and lower health care costs.

To support a healthier work force, our wellness programs are integrated with our clinical programs and are designed to:

Create awareness of the long-term benefits of a healthy lifestyle
Educate on ways to improve health
Support behavior change with coaching and other tools
Encourage and reward healthy behaviors

Many health conditions are preventable and/or actionable including an inactive or sedentary lifestyle, obesity, depression, smoking, stress and other lifestyle issues. The key to addressing the future health of employees and understanding the risk and impact within an organization is knowledge, awareness, proactive communications and support tools. We provide on-line and telephonic coaching, personalized messaging, incentives, a personal health record, health assessments and a comprehensive, interactive Web site - myuhc.com^®. The Web site is an integration of health education, activation and behavior change tools that help consumers achieve and maintain a healthy and balanced lifestyle. This program also gives employers the ability to understand the health status of their employee population, the ability to see trends and provide behavioral change programs if necessary. These measures will effect lifestyle improvement with measured results and outcomes and drive proactive health consciousness resulting in reduced medical costs for the employee and employer.

Healthy Back Program
The Healthy Back Program targets members with low back pain, the largest musculoskeletal health care cost category. It can help deliver substantial savings by improving self-care and care-seeking patterns for individuals with recurring and chronic back conditions. It is a single source for employees to obtain back-related information, support, and guidance in navigating the health care system while improving access to high-quality care and reducing out-of-pocket expenses. This program reduces the overuse, inappropriate and unnecessary use of medical services and high-cost pain medications, takes lifestyle risk factors and psychosocial issues into consideration and provides quality-and-efficiency designated UnitedHealth Premium^® back specialists for consistent treatment, clinical pathways and overall outcomes.

Healthy Pregnancy Program
Our Healthy Pregnancy Program provides personalized support through each stage of pregnancy and delivery. Those enrolled in the program will receive information on how to identify pregnancy risk factors and be will interviewed by nurses to identify any special needs. Participants of this program will also have access to our 24-hour toll-free number to reach experienced nurses with any questions or concerns. Experienced nurses also provide after delivery follow-up and the patient has continued access to the nurses for support.

Health Rewards - Clinical Incentive Solutions
Health Rewards is a modular program for employers to use incentive strategies to improve employee participation in, and completion of, various wellness and clinical programs that ultimately lead to adoption of desired healthy behaviors as a way of life. We redesigned and expanded the current Coaching Rewards program to re-configure our current Health Rewards program packages for a more intuitive approach to incentive strategies.

Employers can reward specific behaviors within each stage of the health care continuum - Staying Healthy, Getting Healthy or Living with Illness programs and services. Customers can select the right rewards for their population’s specific health needs. This provides a more flexible approach to incentive behavior management and provides a wider array of services to reward.

Healthy Weight Program
The Healthy Weight Program provides customized weight management resources, education solutions and a support network, based on the individual’s specific needs. Our non-surgical approach provides general and weight specific health assessments, access to a web portal with personalized tools and trackers, customized fitness plans and an online health coach. Our weight program was designed with leaders within the weight loss field to focus on a reduction in weight of at least 5 to 10%. Even modest weight loss can help reduce medical and pharmacy costs, help avoid bariatric surgery, and co-morbidities such as asthma, hypertension, and diabetes.

Integrated Health & Productivity^sm
An integrated medical, behavioral and disability program using integrated technology with real-time data to support earlier identification of the top percent of individuals at-risk for health or behavioral issues that could possibly lead to disability.

We have one co-located collaborative team that address all underlying clinical conditions associated with these issues, refer them to the appropriate wellness care, or help employees deal with stress of an accident or illness. This integrated program can help employers identify and mange the quality of care and lost productivity costs challenges and general medical spend associated with running their business.

Maternity Support Program
The Maternity Support Program helps expectant families from the time they consider starting or expanding their family, through the first few months of the new baby’s life. It is a more robust version of our Healthy Pregnancy Program, which begins after a member is pregnant. It was created for large employers who have a very high population of women in their childbearing years or a high neonatal spend. Our experienced, specialized maternity nurses provide education, support and special care based on the family’s unique needs.

QuitPower

QuitPower is our smoking cessation program that is integrated with out wellness portal HealthAtoZ, our Wellness Coaching program, and our Healthy Weight program. QuitPower provides members with an effective means to quit tobacco and improve their health care through a personalized program, a dedicated wellness coach and Nicotine Replacement Therapy (NRT) if needed. The program focuses on specific measurable and attainable goals, such as establishing a quit smoking date and avoiding triggers that lead to tobacco use.

We provide tailored therapy based on the member’s readiness-to-change, designed to enhance self-awareness of root-cause triggers, provide shared goal setting and decision making, leading to self-directed achievements. Our integrated systems enable coaches to view online activity, access personal health records, review notes from prior sessions, monitor progress on goals and review electronic communications.

Wellness Coaching

Wellness Coaching is a lifestyle program that supports and reinforces changes to help improve weight, stress management, exercise, nutrition, tobacco cessation, heart health and diabetes. The objective of Wellness Coaching is to help members identify behaviors that need to be changed, set personalized goals and focus on correction of those behaviors. A personal certified Wellness Coach provides multi-channel coaching via a web portal, the Online Health Coach programs, e-mails and telephonic contacts. The telephonic portion of the program is delivered by a certified health educator (4-yr degree in kinesiology, exercise physiology, sports med, etc.) The Health Coach will remain with the member throughout the program.

There are four key process components included in the Wellness Coaching program, which integrates with our partner programs throughout the lifecycle of a case.

Identification via a health assessment, self referral, or referral from internal
existing programs
Stratification based on his/her risk factors
Engagement based on health risks, level of severity, receptivity and readiness
to change
Telephonic Wellness Coaching to help set achievable goals, develop a personalized plan, and motivate and guide members throughout the program via online coaching modules and content

Worksite Wellness

Worksite Wellness is an on-site wellness solution that may help employers decrease absenteeism, increase productivity, improve morale, improve employee retention and reduce employee healthcare expenditures over the long term by providing clinics on-site for simple health services. Employees today spend a growing amount of time at work and employers can influence behavior by providing a supportive environment and leveraging existing infrastructure to offer low-cost but effective interventions.

Know Your Numbers provides on-site preventive screening services for common health risk factors among employer populations. These risk factors are tied to the most common modifiable risks and can be addressed through lifestyle changes. All health screenings are conducted by certified industry professionals who take great care in promoting comfort, observing universal precautions, preserving privacy and taking time to clearly explain test results. Clinic minimums require at least 50 participants per location.
Adult Flu Vaccinations – an influenza vaccination is the best way to prevent your employees from getting the flu. Adult Flu Vaccination clinic are offered as a buy-up option for UnitedHealthcare customers. Vaccinations can prevent infection in 70% to 90% of healthy persons under age 65, produce a 57% reduction in lost workdays and saves an estimated $46.85 per every vaccinated employee. Clinic minimums require at least 40 participants.
At-Home Biometric Screenings - enable employers to obtain biometric data on more employees than ever before. Conducting screenings on-site is the recommended to helps create a culture of wellness at the worksite. Combining on-site and at-home screenings helps maximize the coverage of obtaining biometric data. At-Home Biometric Screenings are recommended as a complement screening option for: